29 - 31 July 2022

its-live-qld

Ticket Terms & Conditions

REFUNDS

  • The festival is under no obligation to provide refunds on any event tickets except as required by law, or as allowed within our Covid-19 Special Conditions.
  • The Festival is an all-weather event.  It will continue in rain, hail or shine unless the conditions are deemed unsafe to continue.  No refunds will be made if you choose not to attend due to inclement weather.
  • The festival reserves the right to add, withdraw or substitute events or artists and to vary the program should the need arise. No refunds will be made in this case.
  • If the Festival is cancelled by an act of God, or any other reason outside of our control, there is no right of refund or exchange, nor any obligation to arrange a substitute Festival.  We reserve the right to cancel or postpone the Festival for any reason within our control.  In this case, you will be offered a refund for the face value of the ticket purchased.

Refund requests are to be submitted in writing to tara.festival@outlook.com

 

COVID-19 SPECIAL CONDITIONS
Should any of the following occurrences occur, ticket holders will be offered a refund. Refunds will be processed by our systems and the funds credited to the card used to make the purchase.  Any refund provided under these special conditions will be awarded at the purchase value minus the 2% purchasing fee.

Occurrence 1: Government imposed travel restrictions, preventing ticket holders from attending
Occurrence 2: State or Federal Government Health regulations determine the event must be cancelled.
Occurrence 3: A ticket holder develops Covid-19 symptoms and are unable to attend the event, or are refused entry due to symptoms.

FESTIVAL ENTRY

Entry to Tara Festival will be subject to any relevant Queensland Government Covid-19 mandates at the time of the festival being held.

All festival campers are required to also hold a entry pass to the festival.

 

 

PRIVACY POLICY

Tara Festival uses your personal information to:

  1. Enable you to purchase tickets, including, where applicable, to process your credit card payment transactions.
  2. Send you your tickets to events.
  3. Inform you if events change, or regarding refunds, exchanges where those are permitted.
  4. Gain an understanding of your interests and to enable us to research and develop our business to better accommodate those interests.
  5. Contact you to keep you informed about future Tara Festival events, with an option to unsubscribe provided in every communication.

In addition, we may disclose your personal information as permitted or required by law.

Credit card transactions are processed by Ticket Search via Secure Pay.